Specialist Vets in Wolverhampton

## Summary Connaught House Veterinary Group Ltd is set up as a veterinary practice with **emergency cover (24/7 or extended hours)** and is also listed as a **Veterinary Nurse Training facility**. On Google it has a **4.7/5 rating from 366 reviews**. The most recent written reviews available to us are brief, but repeatedly describe **kind, professional staff** and a **warm, welcoming** experience for pets and owners. ## Services - **Emergency veterinary services (24/7 or extended hours)** (as listed in the clinic’s services data) - **Veterinary Nurse Training facility** (as listed in the clinic’s services data) ## Reviews **Google rating: 4.7 stars from 366 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Multiple recent reviewers describe the team as **“kind but professional”** and **“brilliant vets and staff.”** - One review (second-hand) reports a friend uses the practice regularly and finds them **warm and welcoming**, saying they “really care for their patients.”

## Summary Part of the White Cross Vets group (the website describes 21 practices), rather than a standalone independent clinic. Based on available information, the practice appears set up for routine care plus emergency/urgent needs (listed as offering emergency veterinary services, 24/7 or extended hours), and it’s also marked as a veterinary nurse training facility. In recent reviews, owners mention: - being shown *how* to do at-home care (one owner says they were fully informed and shown how to clean their dog’s ear) - staff helping reunite a lost dog with its owner after the dog was brought in - dogs being helped to feel at ease during visits (including treats mentioned as part of settling them) ## Services - Emergency veterinary services (noted as 24/7 or extended hours) - Veterinary nurse training facility - Ear care support with practical at-home cleaning guidance (as described in a recent review) - Support for found/lost pets brought into the practice (as described in a recent review) ## People - The team is described in reviews as taking time to explain and demonstrate home care (ear cleaning was specifically mentioned). - Several comments focus on reducing stress for dogs during visits—owners mention their dogs being made to feel at ease, with treats (“gravy bones”) cited as one way this was helped. ## Reviews **Google rating: 4.9 stars from 293 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Clear explanations and demonstrations for owners (ear cleaning shown step-by-step). - Helpfulness beyond clinical appointments (assisting with a lost dog and reunification). - Efforts to keep dogs comfortable during visits (owners mention dogs feeling at ease, including treats).

## Summary Bilston Veterinary Clinic describes itself as an **independent, owner-run practice** (run by **Steve Mullender** and **Debbie Parry**) providing care for **dogs and cats**, with the website stating it has been established for **over 30 years**. It also says it offers **24-hour emergency cover** in conjunction with a veterinary hospital. From the latest reviews available, owners mention: - **Ongoing, long-term use** (one reviewer says they’ve used the clinic for **16+ years**). - **Support during end-of-life care**, including help and reassurance when a pet was **put to sleep**. - Help with **unwell pets** (a visit for a **poorly chihuahua** is specifically mentioned). ## Services Based on the clinic’s website navigation and summary: - **General veterinary care for dogs and cats** - **Neutering** - **Microchipping** - **Pet travel** support (service listed on the site) - **24-hour emergency service** provided *in conjunction with a veterinary hospital* (as stated on the website) ## People - **Steve Mullender** (owner; role stated on the website) - **Debbie Parry** (owner; role stated on the website) - **Gus** (named in a recent review): mentioned alongside “the team” for being “brilliant” when treating a sick chihuahua. - The website also states the clinic has a **small team of fully qualified staff**, and claims the team have **30+ years of experience** (presented as a general statement on the site rather than individual credentials). ## Reviews **4.8 stars from 356 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Long-term loyalty:** one owner says they’ve used the clinic for **16 years or more** and “wouldn’t use anyone else.” - **Help with sick pets:** a reviewer describes bringing in a **poorly chihuahua** and praises **Gus and the team**. - **End-of-life support:** one review describes a pet being **put down** and highlights the **support and compassion** shown during that visit.

## Summary Richard Smith (Bilbrook) Limited presents itself as an independent, owner-led veterinary practice (Richard Smith is listed on the practice website as “Veterinary Surgeon and Practice Owner”). The website focuses on introducing the team (veterinary surgeons, veterinary nurses, receptionist, and practice manager) rather than detailing facilities or specific treatments. From the latest reviews, owners most often describe long-term use of the practice (“for years” and “with all my pets”) and a strong preference for the continuity of seeing Richard and the same team. Several reviewers explicitly contrast it with corporate-feeling care, saying they don’t feel it’s “just for the money.” One recent review conflicts with these positives, describing a poor front-desk experience during a pet’s unexpected death, specifically a perceived lack of empathy from a receptionist. ## People - **Richard Smith** (Veterinary Surgeon and Practice Owner, per the practice website): repeatedly named in reviews as the vet owners choose to stay with long-term; described as “passionate about his job,” and “knowledgeable.” - **Dr Marius-Costin Popa** (Veterinary Surgeon, per the practice website). - **David Oulton** (Veterinary Surgeon, per the practice website). - **Amelia Bates** (listed on the practice website; role not shown in the available website extract). - **Reception team** (role listed on the website, not named in the extract): one review describes a negative interaction during bereavement, stating the receptionist “couldn’t have cared less” and prioritised phone calls while the owner was distressed. ## Reviews **Google rating: 4.8 stars from 223 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Continuity and loyalty:** multiple owners say they’ve attended “for years” and wouldn’t go elsewhere. - **Perceived clinical confidence:** reviewers mention the vet being “knowledgeable” and “professional.” - **Money/upsell concerns addressed (for some):** one owner says being at an independent practice made a difference because they didn’t feel it was “just for the money.” - **Conflicting experiences with empathy at reception:** one 1-star review describes a lack of compassion during a pet’s sudden death and leaving the practice as a result.

## Summary St George’s Vet Group is a multi-branch veterinary group with access to “state-of-the-art” hospital facilities and a mobile service. It’s also listed as a veterinary nurse training facility. From the latest reviews, owners most often describe smooth, welcoming visits (including staff knowing a puppy’s name on arrival), quick appointment availability for a cat with an eye problem, and practical support for reactive dogs (for example, being taken in/out via a back door or seated away from other dogs). End-of-life care is also specifically described, including being given time in a side room without feeling rushed and receiving a sympathy card afterwards. ## Services - Consultations (including consultations referenced as part of a Pet Health Club® Plus plan on the website) - Puppy first injections and health checks (reviewed experience) - Care for eye problems (cat with a “poorly eye” seen promptly; reported as improving) - Support for reactive/anxious dogs in the waiting area (alternative entry/exit and positioning to reduce contact with other dogs) - End-of-life decision support and euthanasia (options discussed; side room provided; time allowed afterwards) - Out-of-hours care is mentioned by one reviewer as the way they first found the practice, but no specific arrangements are described ## People - **Beth** (role not stated): mentioned positively for helpfulness over the phone from first contact through to the visit. - **Reception team**: repeatedly credited with making arrivals calmer (knowing pets’ names, helping owners manage reactive dogs, and assisting during an on-site medical incident involving an owner). - **A female vet** (not named): described as thorough, explaining options and risks/benefits clearly, and not making an anxious owner feel rushed. - **A vet nurse** (not named): described as compassionate during end-of-life care and later remembered the owner at a subsequent appointment. ## Reviews **Google rating: 4.7 stars from 272 reviews.** Themes below are drawn from the latest written reviews available to us. - Welcoming, organised front-of-house experiences (pets recognised on arrival; owners made to feel comfortable). - Communication that reduces anxiety: thorough explanations, repeating information when needed, and not rushing appointments. - Practical handling of challenging situations: support for reactive dogs in shared spaces; staff stepping in during an owner medical emergency. - End-of-life care described in detail: options explained, dignity and time in a side room, and a sympathy card afterwards. - A small note of mixed feedback exists in the most recent set: at least one 1-star review is present, but no written details are available to explain why.