Gizmo is/was a well known patient to lockwoods. However since the change of staff and look he is no longer. Gizmo is a very complicated patient and has heart problems and likes to go into heart failure or start showing signs off it every trip to the vet. Because of this we sedate him and make vet visits quick and infrequent as possible. However today they had no urgency at all, it was just booster vaccines, so should have been a in and out. Didn't seem to care or acknowledge the fact. I rang ahead as they are notorious for running late. They confirmed they was on time. I arrive and at 10.30 my exact appointment time. Wasn't seen till 10.35 this five minutes makes a world of difference and can be the difference of him starting to pant and decline or not. The pratice has been going downhill for some time. And I have had numerous amount of issues. I haven't made them public but this was the last straw. I take and get gizmos med through his cardio team as often as I can and avoid lockwood like the plague. Some of the issues I've had previously are;
Disagreeing with their sister branch, I.e Gizmo wasn't well went to rosewood and she said not to pay yet as it should go on insurance because it's cardio related. She was waiting to check with cardio Monday. Lockwood rang me had a go at me and told me to pay AND tried to charge the insurance also. They also didn't put it through on the insurance under cardio. So I had to pay an excess get it refunded and they later corrected their mistake with the insurance. The EGO of the lockwood vet caused this. Baring in mind my insurance premiums can go up based on multiple illnesses which this was twmporary logged as incorrectly. This result is all because their vet disagreed with me, the vet disagreed with the rosewood (the one who actually seen him and ran his bloods) and it took cardio telling them to accept it was heart related.
Numerous issues with the finance department, double charges, charges on insurance being put through wrong and miscalculated bills.
Constantly late on appointments
Constantly late with medications, to the point I go online or through the cardio clinic. As well as massively charging in comparison to cardio.
At the start of me joining their practice I could jot thank them enough, very great people loving and caring. Couldn't do more, saved my gizmo when he needed emergency surgery because of a defect. Now this is a sorry depressing corporate practice.
I will continue to go to rosewood only when necessary and couldn't recommend the lockwood group of vets anymore. I certainly would advise registering at any of their other branches than lockwood if needs must.
They have also messed around family members who have animals registered.
Really sad to see yet another family friendly oriented practice go corporate and uncaring. Please see other eveiews which also state overpricing and how the practice has gone down past 2 years, this is not a singular opinion.
Lovely staff who try to help you in any way they can. They give great advice and will try to resolve any concerns you have quickly.
Lockwoods vets are truly the most amazing vets around, the way they are with the animals and how they treated my dog when we took him there to be put the sleep they were absolutely amazing with us, so caring and genuinely just care about the animals. Will forever recommend Lockwoods ❤️
Been with Lockwoods for 5 years now friendly staff , good service and they still have that personal touch that you dont get with more commercial vets. Highly recommend.
Always great
Fantastic team!
Lovely reception, clean spacious with seating. Friendly welcoming and empathetic listeners regarding our little love creatures.
They are there to treat our animals and are so supportive to us as owners providing diagnosis, treatments and also costs estimates upfront with options available.
I came in with Remy(our chaos potato rat) he's classed as exotic, he was fully respected and given the same care and attention as a dog,cat, his medication was looked up and dosing worked out. Remy is fully recovered from a sprained foot and doing everything he enjoys. Fully recommend for animals and their owners! Aftercare advice given in case of possible reoccurrence.
Thank you all again for your kindness and help.
Remy and family. ☺️
Never changed a review so quick , disgusting the way staff speak to customers , judgmental and will tell u if your struggling this month fot money that u shouldn’t have dogs or be allowed them , disgusting the way I was treated
To add the fear that my dog was poisoned and seemed like all I was there was for an argument with untrained and unprofessional vets
Just to add yes I swore at your staff 😂😂 after they decided to tell me if I struggle to afford vet care I shouldn’t have my dogs.
People go through hard moments in life and it isn’t your job to judge people on money , u are vets lol not financial advisors , I will swear all I like to people if they are going to try an abuse me , I won’t waste my time with emailing , as u don’t record phone calls , nor have audio with your cctv so anything I say is my word again your corrupt staff team , maybe look into who u have working on your front desk before crying about people swearing , they sit there rolling there eyes at customers and tryna to laugh of serious complaints !!!
How about if your an owner why don’t you ring me and we discuss it further ??
Friendly and very professional practice
Took my cat to get neutered today and Jade was absolutely fantastic, kind and made me feel at ease for my cats appointment. On my intial visit, I felt a little judged since my cat was pregnant but Jade, she changed my perspective on this practice!
Dreadful. Had an appointment booked for 4.45 Friday afternoon. They cancelled. Very ill pet and no care was given. Avoid like the plague.
