Rock House Vets

Rock House Vets is a small-animal practice that, based on recent client reports, handles routine preventative care (e.g., kitten vaccinations) as well as surgical cases including entropion correction and BOAS surgery for English bulldogs. Owners describe structured post-op communication—updates during the day (including via WhatsApp), a phone call after surgery, and follow-up messages in the days after. Reviews are mixed on front-desk experience: one owner names a friendly receptionist (Wendy), while another describes a booking-date error and rude communication, and also reports being told the clinic does not specialise in bulldogs despite what they had read online.

Services

• •Vaccinations (second kitten vaccination specifically mentioned).
• •Surgical procedures
• •Entropion surgery (reported to improve a dog’s quality of life post-op).
• •BOAS surgery for an English bulldog (owner chose the clinic “due to it being a specialist”; another review recommends it “if you have a bulldog especially”—this is disputed by a separate review as noted above).
• •Post-operative updates and follow-up
• •Same-day progress updates during surgery day (via WhatsApp mentioned).
• •Vet phone call after surgery completion.
• •Daily nurse check-ins after surgery with advice offered.

People

• •Amaan (vet): Mentioned for a kitten’s second vaccination appointment; the owner says he “went above and beyond” and helped reassure nervous children during the visit.
• •George (nurse): Reported to have sent updates during a dog’s BOAS surgery day and continued with daily recovery check-in messages afterwards, offering advice as needed.
• •Wendy (receptionist): One review describes her as “very friendly and welcoming”; another review describes a receptionist as rude and sharp, with a booking date recorded incorrectly and no apology given.

Reviews

4.5 stars from 210 reviews. The - Surgical outcomes and case improvement: entropion surgery and BOAS surgery are both described as successful, with clear recovery progress noted by owners.

• •Communication during and after procedures: owners mention receiving updates throughout the day, a post-surgery call, and proactive follow-up messages in the days after.
• •Breed focus claims are inconsistent: multiple owners mention bulldog-related care (including BOAS), but one owner reports being told by reception that the practice does not specialise in bulldogs.
• •Front-desk experience varies sharply: some report a welcoming receptionist, while one review describes rude communication and a booking error that resulted in no appointment being available.